Privacy Policy for Golaý

HUM Individual Enterprise is committed to protecting the privacy of users of our mobile application, Golaý. This Privacy Policy outlines the types of information we collect, how we use and share it, and the rights you have regarding your data. By using the Golaý app, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

a. Personal Information:

• Contact Information: This includes details such as your name, surname, and phone number, which may be required for registration or customer support.
• Location Data: We collect and process your location information to provide location-based services within the app, such as nearby service recommendations. Location sharing must be enabled to see nearby services and provide the best version of the application.

b. Device and Usage Information:

• Device Information: We collect information about the device you use to access the Golaý app, such as your device model, operating system, and device identifiers (e.g., IP address, unique device ID).
• Usage Data: We gather information about how you interact with the app, including the features you use, the services you search for, and the time spent on the app.

c. Communications:

• Notifications: With your consent, we may send you push notifications regarding updates, new services, events, promotions, or changes to the app.
• Phone Calls: If you choose to contact service providers directly through the app, we will need access to your phone's call functionality. Call logs or communication details are not stored by us.

d. Ratings and Comments:

• User-Generated Content: We collect ratings, reviews, and comments that you provide for services listed on the app. These contributions are public and visible to other users of the app.

2. How We Use Your Information

We use the information collected to:

• Provide and Improve Services: Your data helps us deliver relevant services and features, improve user experience, and personalize recommendations based on your preferences and location.
• Enhance User Experience: Location data and usage patterns help us optimize app performance and offer location-specific services that are more relevant to you.
• Send Communications: We may send you notifications about important updates, special offers, or news related to the app, with your prior consent.
• Enable Interaction: Your ratings and reviews allow other users to make informed decisions, and comments contribute to the community-driven aspects of the app.

3. Content Moderation Policy

To ensure a positive and respectful environment within the Golaý app, we have implemented a content moderation policy for user-generated content. Here’s how we handle comments and reviews:

a. Comment and Review Guidelines:

• Prohibited Content: Comments and reviews containing offensive language, hate speech, discriminatory remarks, threats, or other inappropriate content will not be published. We also prohibit any content that promotes illegal activities, is spam, or is irrelevant to the services listed on the app.
• Moderation Process: All comments and reviews submitted by users are subject to review. Our moderation team will assess each submission against our guidelines before it is published. We reserve the right to remove any content that does not meet our standards, even if it was initially published.

b. Consequences for Violating Policies:

• Content Rejection: Comments or reviews containing inappropriate or prohibited content will be rejected and not displayed on the app. Users will not be notified if their submission has been rejected due to policy violations.
• Account Actions: Users who repeatedly submit content that violates our guidelines will face further actions. This may include temporary or permanent suspension of their account, depending on the severity of the violations. Severe or repeated offenses will result in permanent removal and banning of the user's account from the app.

c. Reporting Inappropriate Content:

• User Reporting: If you come across any content that you believe violates our guidelines or is inappropriate, you can report it to us directly through the app. We encourage users to report such content to help us maintain the quality and integrity of the community.
• Review of Reports: Reports are reviewed promptly by our moderation team. Appropriate actions will be taken based on the nature of the reported content, including removal of the content and potential account actions if necessary.

d. Appeal Process:

• Dispute Resolution: Users who believe their comments or reviews were unfairly removed or their accounts unjustly suspended can appeal the decision. Appeals should be submitted in writing to [insert contact information]. We will review the appeal and respond in a timely manner.

4. Legal Compliance

All users of the Golaý app are required to comply with the laws and regulations of Turkmenistan, including the constitutional laws. It is your responsibility to ensure that your use of the app and any content you post adhere to applicable legal standards.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information under the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist in the operation and improvement of the Golaý app, such as cloud storage providers, analytics services, or communication platforms.
• Legal Requirements: We may disclose your information if required by law or to protect our rights, users' safety, or to comply with a legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You can review and update your personal information through your account settings.
• Location Sharing: Location sharing must be used to see nearby services and to provide the best version of the application.
• Notifications: You may opt out of receiving push notifications by adjusting your device settings or through the app's notification preferences.
• Account Deletion: You can delete your account easily from the profile section of the app.

7. Data Security

We implement reasonable security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely secure, and we cannot guarantee the absolute security of your information.

8. Cookies

We do not use cookies in the Golaý app.

9. Storage and Caching

We use storage to cache data to ensure the best performance of our app and enable offline use.

10. Information Accuracy

We strive to ensure that all information provided in the Golaý app is accurate and up-to-date. However, we cannot guarantee the accuracy of all information at all times due to possible human errors or other factors. If you find any incorrect information, please provide feedback, and we will be happy to correct it. We are not liable for any misinformation caused by errors or inaccuracies in the app.

11. Third-Party Links

The Golaý app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party services you access through the app.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will post the revised policy within the app and update the "Effective Date" at the top. Your continued use of the app after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

HUM Individual Enterprise
Email: info@humtm.com
Phone: +993624428199
Address: G.Kuliyev 2127